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Interpreters are in great demand in the current global climate. With people from all over the world participating in business meetings, conferences and events, overcoming the language barrier naturally becomes the key to ensuring all attendees contribute and benefit from such occasions. The interpreter is an integral cog in the wheel of cross cultural communication. Knowing how to hire and work with an interpreter is a must for international business personnel.

Hiring an interpreter is the easy part. Most agencies that provide interpreters will only work with qualified and experienced interpreters. In addition, they will ensure an interpreter is familiar with the subject matter, i.e. an interpreter specialising in medicine will not be used in an agricultural conference.

Working with an interpreter offers challenges. Interpreters on the whole have a stressful job. Unlike translators they do not have the luxury of breaks and time to think. Interpreters have to perform ‘live’ and in front of an audience. In order to ensure you get the best out of an interpreter, good communication is necessary.

By way of offering some tips on working with interpreters the following guidelines may be of some use:

1 - Establish and agree ground rules with an interpreter. For example, try and communicate how you want a meeting run, the number of sentences to be translated at a time, the confirmation of jargon or idioms before they are translated, when breaks will be taken and seemingly trivial matters like seating arrangements.

2 - Try and brief an interpreter prior to any face to face meetings. Familiarise them with the whos, whats and whys. If there is any specific terminology to be used ask them if they understand it. If you foresee any tricky issues or tense topics, prepare them for it.

3 - If you plan to give a speech or read from a script, give the interpreter a copy. The more familiar they are with the subject matter, the better a job they will do.

4 - While speaking through an interpreter always engage with your counterpart directly. Even though you cannot understand what is being said, show interest, keep eye contact and remain focused. If you start to converse through an interpreter you lose any chance of building trust, rapport or confidence.

5 - Try and avoid humour. Most interpreters will agree that jokes do not translate well. If you are giving a speech and plan to start it off with a joke, it is advisable to consult the interpreter first to see if they think it will work.

6 - Plan your time carefully. Conversing through an interpreter makes conversations twice as long. For example, if you are making a presentation remember that anything you say will first be translated, so the likelihood is that a one hour presentation will take two. Compensate for this by either cutting down your presentation or speaking in shorter, sharper sentences.

7 - Do not rush. Interpreting is a taxing job and is mentally exhausting. To alleviate the pressure as much as possible, speak slowly and clearly. If you rush the interpreter is more likely to become stressed and the quality of the translation may drop.

8 - Interpersonal communication, by its nature, involves emotion. An interpreter should never translate emotions. If the speaker is annoyed this will be obvious in their body language and tone. Never involve the interpreter at a personal level in any discussions and if you see an interpreter translating your emotions, ask them to stop. The interpreter is there to purely translate what is being said.

9 - Make sure the interpreter is clear that they are never to answer questions on your behalf. Even if the answer is simple, the interpreter should still convey this to you. If an interpreter starts to speak on your behalf, this can have numerous negative consequences such as undermining your position or even losing face.

10 - Ask interpreters not to change or alter what you say even if they think it may cause offense. If you plan to talk about a controversial issue let the interpreter know. Before discussing it with an audience announce that what will be said is not the opinion of the interpreter but your own. This then frees the interpreter of feeling uncomfortable and nervous.

These guidelines should enable you to get the best out of your interpreter and consequently your business meeting, presentation, conference or event.

Neil Payne is Managing Director of Kwintessential Ltd, a Uk based agency providing cross cultural training, translation and interpreting services.
Visit their interpreting service at:
http://www.kwintessential.co.uk/translation/interpretation.html

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Many people get confused as to the difference between an interpreter and a translator. There is a common tendency to think translators interpreter, or that interpreters translate. In fact, the two are very separate jobs requiring different skills. To explain who and/or what an interpreter as opposed to a translator we set out the main differences between interpreting and translation.

Interpreting vs. Translation

On a basic level it would appear that there is little difference between an interpreter and a translator. One translates spoken words and the other written words. However, the differences in how the job is carried out, the pressures, requirements, skills and talents are many.

A translator must be able to write well and be able to express words, phrases, innuendos and other linguistic nuances between languages on paper. A translator has the luxury of time, resources (dictionaries, etc), reference material and the freedom to take a break when needed. Their pressures are relatively limited.

Translators only work into their native languages to assure accuracy in both linguistic and cultural senses. Translators therefore, it could be argued, are not completely bilingual. They may be able to deal effectively with written sources but when it comes to orally translating, it is a different skill.

A translator therefore has a one dimensional aspect to their work. They deal with written words and language that come from paper and return to paper.

An interpreter, on the other hand, has to be able to translate spoken words in two directions. They do this using no resources or reference material bar their knowledge and expertise. An interpreter is required to find linguistic solutions to problems on the spot. The pressure therefore can be quite intense.

In addition to interpreting, the interpreter must also act as a bridge between people, relaying tone, intentions and emotions. Where an interpreter is caught between cross fire they need to demonstrate great professionalism and diplomacy. Their roles are therefore much more complex as they have to deal with both language and people.

What does an Interpreter do?

There are two ways of interpreting known as consecutive and simultaneous.

Simultaneous interpreting involves interpreting in ‘real time’. Many would have seen an interpreter sitting in a booth wearing a pair of headphones and speaking into a microphone at a conference or large diplomatic meeting such as the EU or UN. A simultaneous interpreter has the unenviable task of quickly digesting what one person is saying before immediately translating it to others. One of the key skills simultaneous interpreters must demonstrate is decisiveness. They must think quickly and on their feet.

Consecutive interpreting is carried out in face to face meetings, speeches or court cases. A speaker will usually stop at regular junctures, say every few sentences, and have the interpreter translate, before proceeding. A key skill involved in consecutive interpreting is the ability to remember what has been said.

What do you need?

In short, if you need someone to translate something that is written you need the services of a translator. If you need someone to translate the spoken word, you need an interpreter.

Neil Payne is Director of Kwintessential, a London based consultanct providing a range of cross cultural service including interpreters:
http://www.kwintessential.co.uk/translation/interpretation.html

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